Summary of the main Terms and Conditions of Sale is the portal for the tourism products created and operated by Enjoylive Travel srl.

These Terms and Conditions govern the offer and sale of Products (as defined below) on the website and other web addresses that redirect to ( or the Website) created by Enjoylive Travel srl, with its registered office in Pesaro, via XI Febbraio 42, registered in the Pesaro and Urbino Companies Register under No. 02537740413, Tax Code and VAT No. 02537740413, Registration R.E.A. PS-189926.

When acting as a travel agency pursuant to applicable law, Enjoylive Travel srl is covered by insurance policy of civil liability  Nobis Assicurazioni N. 15015002290/m

Enjoylive Travel srl – owner of the portal – is hereinafter referred to as the Service Provider.

To produce the service/product being sold, Enjoylive Travel srl may use authorised establishments/companies/professionals with whom it has previously concluded a contract for the supply of tourist services (coach rentals with driver, hotels, tour guides and tour representatives, etc.). The end-customer can request detailed information about the service providers at any time.

We invite you to read carefully all General Terms and Conditions on this page:


For further information, please contact’s Customer Care by e-mail at the following address:


1.1 Products and packages are offered for sale only to

Professional users and companies registered and provided by Enjoylive Travel srl of the necessary password to enter the ecommerce section of our site

Adult users only in the  allowed sections and the ecommerce section of shall be entitled to reject the processing of orders which don’t comply with these General Terms and Conditions.

 Product information and prices

2.1 Details and information about Services and Products are reported in the “product description” area on site. Prices, when reported, are intended in Euro and include VAT. Please ensure that all pricing information on the Website is correct before placing an order.

2.2 In accordance with Article 7-ter of Italian Legislative Decree No. 633/72, VAT will be applied in the relevant invoice to both individuals resident for tax purposes in Italy and consumers not having their tax residence in Italy.

2.3 By placing an order, the User states to have fully read and understood the “product description” and any other term reported by the service and/or product Providers.

 Exclusion of Liability

3.1 By purchasing a Product, you accept and approve the Service Conditions, including the cancellation and no-show policy, and any additional terms that the Provider may apply to the reservation or during the period.

Users must attend the Provider’s Service at the time specified on the Order Form; no reimbursement is granted for no-shows or late arrivals. If Users ask to cancel partially or totally their reservation,they you may be charged for fees in accordance with the cancellation and no-show policies. If policies are included in the product description, they shall supersede those written herein. We recommend to read the Provider’s cancellation and no-show policy carefully prior to making a reservation.

 Ordering Procedures

4.1 To place an order for the purchase of one or more Products on, Users must select the Products and fill out the online order form, which is intended as a contractual proposal (the Order Form). The Order Form is made up of a “customer information” page for entering personal information, and a second page for providing your payment details. The Order Form also includes the main features of each booked Product, the unit and total price (including VAT), and other information.

In accordance with Article 7-ter of Italian Legislative Decree No. 633/72, VAT will be applied in the invoices to both Users resident in Italy for tax purposes and those having abroad their tax residence.

4.2 To submit details and complete the Order Form, need to be registered to the Website and supply personal and company details (by filling out the registration request form). The User represents and warrants that all data provided during the registration process is up-to-date, complete, accurate, and true. The User authorises to verify the truthfulness of the personal data and any other information provided, and undertakes to cooperate with during such verification.

4.3 By submitting an Order Form to, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions and third party Provides’Service Conditions. A brief summary of the main Service Conditions and a link to their full version are available on the Website at any time.

4.4 The Order Form will be filed in our database for the time required to process your order and in compliance of the Italian laws.


5.1 Before submitting the Order Form it may be requested to provide credit card information during the payment process (Visa, MasterCard).

5.2 All financial details (i.e. credit card number or expiry date) will be sent by encrypted protocol to Adyen BV (a payment service provider) without any third parties having any access thereto whatsoever. Data will not be used by other than to complete purchase procedures, to issue refunds in the event of cancellation or to report cases of fraud to authorities

5.3 In case of Bank Transfer order, payment must be done within three working days starting from the date of purchase. Otherwise the order will be automatically cancelled from our side.

Complete of the Online Sale

An order shall be considered completed when receives your Order Form electronically and when the information submitted therein has been verified and accepted.

The contract shall be deemed executed when – upon authorised payment through the Bank Website – delivers your electronic voucher and/or ticket. In some cases, Users may have to wait longer for third parties’confirmation, in which case the order will remain suspended until it is accepted by, who will send a notification at the provided email address. In this last situation payment transactions shall be processed only after confirmation.


If the payment is made directly to’s bank account, will send the invoice or receipt of payment.

Final Provisions and Privacy

Your personal data is processed by in order to supply the Products. acts as a Data Controller in relation to the personal data provided, and for the sole purpose of providing the relevant Services. At any time, you may withdraw your consent to receive’s newsletters and updates on Products similar to those previously purchased. Moreover, you may give your express consent to receive marketing and market research communications from, as well as communications to carry out market analyses on your personal data.

Please consult’s full Privacy Policy


The General Terms and Conditions may be amended at any time due to the introduction of new laws and regulations or other reasons. The new General Terms and Conditions shall be effective as of the date of publication on Please visit this section of the Website on a regular basis in order to check the publication of the most recent and updated General Terms and Conditions.


In the event that any provision of these General Terms and Conditions is deemed illegal, invalid, unenforceable or against the law pursuant to a final judgment by a court of competent jurisdiction, the remainder of these General Terms and Conditions shall be deemed fully effective and valid. may transfer and/or assign any of its rights under the contract to a third party.

Cancellation Policies

The following cancellation policies apply to all Products unless indicated otherwise in the product description or in the Order Form, in which case these shall supersede what is written in this paragraph

By purchasing one single ticket when the caption "In Pairs Only" is specificated in the description, the booking cannot be validated. The purchase will be canceled and refunded.

The following penalties apply in the event of a withdrawal after enrolment.

After confirmation of the booking, the costs of tickets and all costs pertaining to the purchase of them cannot be reimbursed.

On the residual sum of the package the following penalties apply:

- 50% up to 30 working days prior to departure

- 75% from the 29th to 11st working day prior to departure

- no reimbursement after these deadlines.

Some services could be subject to different penalties: valid terms and conditions shall be considered according to those reported on the Reservation voucher, if different from the present contract.

Enjoylive Travel srl will not be held responsible if after the publication on the catalogue and/or website the event undergoes alteration (e.g. substitution of a character, changes to the programme or to dates/time etc.) Participants refusing to accept such changes are subject to the terms provided in this paragraph for cancellation. In addition, in the event of cancellation of an event by a team, theatre or by organisers, only the face value of the ticket will be refound.

In accordance with art.10 of law 1084 of 29th December 1977 Enjoylive Travel may terminate the contract, totally or partially, without any compensation in circumstances of force majeure (strikes, cancellations due to adverse weather conditions, threat of war, civil and military disorder, natural disasters, looting, terrorism). These and other  similar  facts constitute a case of force majeure and blame is not attributable to organisers, resellers or tour operators. In such exceptional circumstances any additional expenses suffered by the traveller will not be reimbursed nor can money spent on unfulfilled service obligations be recovered. In addition, Enjoylive Travel is not responsible for any loss of service caused by delays or cancellations to transport by land, air and sea.

 Applicable Law and Jurisdiction

These General Terms and Conditions are governed by Italian law and in particular by Legislative Decree No. 206/2005 on distance contracts and by Legislative Decree no. 70/2003 on certain aspects of e-commerce.

Any dispute, controversy or claim arising from or relating to these Terms and Conditions, or to the breach, termination or validity thereof shall be referred to the Court of Pesaro (PU), Italy, with the exceptions provided for by law.

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