Terms and Conditions

Enjoylive.travel is the portal for the tourism products created and operated by Enjoylive Travel srl.

These Terms and Conditions govern the offer and sale of Products (as defined below) on the website www.enjoylive.travel and other web addresses that redirect to enjoylive.travel (Enjoylive.travel or the Website) created by Enjoylive Travel srl, with its registered office in Pesaro, via XI Febbraio 42, registered in the Pesaro and Urbino Companies Register under No. 02537740413, Tax Code and VAT No. 02537740413, Registration R.E.A. PS-189926.

When acting as a travel agency pursuant to applicable law, Enjoylive Travel srl is covered by insurance policy UnipolSai Ass.ni n.1/72930/319/178471709

Enjoylive Travel srl – owner of the Enjoylive.travel.it portal – is hereinafter referred to as the Service Provider.

To produce the service/product being sold, Enjoylive Travel srl may use authorised establishments/companies/professionals with whom it has previously concluded a contract for the supply of tourist services (coach rentals with driver, hotels, tour guides and tour representatives, etc.). The end-customer can request detailed information about the service providers at any time.

We invite you to read carefully all General Terms and Conditions on this page:


These General Conditions apply to all travel contracts concluded with Enjoylive Travel s.r.l.. In the case of a travel contract for the purchase and sale of a 'tourist package', the rules set out in Legislative Decree no. 79/2011 (so-called 'Tourism Code', as amended by Legislative Decree no. 62 of 21 May 2018, transponsting and implementing by the EU Directive 2015/2302) will also apply, while in the case of the intermediation of a single tourist service, the rules applicable will also be those set out in Law no. 1084 of 27/12/1977 (ratification and execution of the International Convention on Travel Contracts, so-called CCV).


For further information, please contact Enjoylive.travel’s Customer Care by e-mail at the following address: info@enjoylive.travel


1.1 Products and packages are offered for sale only to

Professional and individual users and companies registered to enter the ecommerce section of our site www.enjoylive.travel

 Enjoylive.travel shall be entitled to reject the processing of orders which don’t comply with these General Terms and Conditions.

 Product information and prices

2.1 Details and information about Services and Products are reported in the “product description” area on Enjoylive.travel site. Prices, when reported, are intended in Euro and include VAT. and, unless otherwise specified, are per person. Any changes in prices may occur in cases of application of costs, taxes and/or duties not foreseen at the time of conclusion of the travel contract, as well as in cases of changes in exchange rates. The tourist tax (where applicable) is never included in the prices and must be paid by the customer directly at the hotel / services supplier. Please ensure that all pricing information on the Website is correct before placing an order.

2.2 In accordance with Article 7-ter of Italian Legislative Decree No. 633/72, VAT will be applied in the relevant invoice to both individuals resident for tax purposes in Italy and consumers not having their tax residence in Italy.

2.3 By placing an order, the User states to have fully read and understood the “product description” and any other term reported by the service and/or product Providers.

 Exclusion of Liability

3.1 By purchasing a Product, you accept and approve the Service Conditions, including the cancellation and no-show policy, and any additional terms that the Provider may apply to the reservation or during the period.

Users must attend the Provider’s Service at the time specified on the Order Form; no reimbursement is granted for no-shows or late arrivals. If Users ask to cancel partially or totally their reservation,they you may be charged for fees in accordance with the cancellation and no-show policies. If policies are included in the product description, they shall supersede those written herein. We recommend to read the Provider’s cancellation and no-show policy carefully prior to making a reservation.

 Ordering Procedures

4.1 To place an order for the purchase of one or more Products on Enjoylive.travel, Users must select the Products and fill out the online order form, which is intended as a contractual proposal (the Order Form). The Order Form is made up of a “customer information” page for entering personal information, and a second page for providing your payment details. The Order Form also includes the main features of each booked Product, the unit and total price (including VAT), and other information.

In accordance with Article 7-ter of Italian Legislative Decree No. 633/72, VAT will be applied in the invoices to both Users resident in Italy for tax purposes and those having abroad their tax residence.

4.2 To submit details and complete the Order Form, need to be registered to the Website and supply personal and/or company details (by filling out the registration request form). The User represents and warrants that all data provided during the registration process is up-to-date, complete, accurate, and true. The User authorises Enjoylive.travel to verify the truthfulness of the personal data and any other information provided, and undertakes to cooperate with Enjoylive.travel during such verification.

4.3 By submitting an Order Form to Enjoylive.travel, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions and third party Provides’Service Conditions. A brief summary of the main Service Conditions and a link to their full version are available on the Website at any time.

4.4 The Order Form will be filed in our database for the time required to process your order and in compliance of the Italian laws.

Reservation requests can be made also by phone at 0721/287282, by fax at 0721/30736, or by e-mail at info@enjoylive.travel. The travel contract will be considered concluded when Enjoylive Travel s.r.l. sends confirmation of the booking by fax or e-mail.


5.1 Before submitting the Order Form it may be requested to provide credit card information during the payment process (Visa, MasterCard).

5.2 All financial details (i.e. credit card number or expiry date) will be sent by encrypted protocol to Adyen BV (a payment service provider) without any third parties having any access thereto whatsoever. Data will not be used by Enjoylive.travel other than to complete purchase procedures, to issue refunds in the event of cancellation or to report cases of fraud to authorities

5.3 In case of Bank Transfer order, payment must be done within three working days starting from the date of purchase. Otherwise the order will be automatically cancelled from our side.

Complete of the Online Sale

An order shall be considered complete when Enjoylive.travel received your Order Form electronically and when the information submitted herein has been verified and accepted.

The contract shall be deemed executed when – upon authorised payment through the Bank Website – Enjoylive.travel delivers your electronic voucher and/or ticket. In some cases, Users may have to wait longer for third parties’confirmation, in which case the order will remain suspended until it is accepted by Enjoylive.travel, who will send a notification at the provided email address. In this last situation payment transactions shall be processed only after confirmation.


If the payment is made directly to Enjoylive.travel’s bank account, Enjoylive.travel will send the invoice or receipt of payment.

Travel Documents (Voucher a/o Tickets)

Travel documents will be sent by Enjoylive Travel s.r.l. (by e-mail or postal service or shipping) only after receiving payment of the full amount due from the customer.

Final Provisions and Privacy

Your personal data is processed by Enjoylive.travel in order to supply the Products. Enjoylive.travel acts as a Data Controller in relation to the personal data provided, and for the sole purpose of providing the relevant Services. At any time, you may withdraw your consent to receive Enjoylive.travel’s newsletters and updates on Products similar to those previously purchased. Moreover, you may give your express consent to receive marketing and market research communications from Enjoylive.travel, as well as communications to carry out market analyses on your personal data.

Please consult Enjoylive.travel’s full Privacy Policy


The General Terms and Conditions may be amended at any time due to the introduction of new laws and regulations or other reasons. The new General Terms and Conditions shall be effective as of the date of publication on Enjoylive.travel. Please visit this section of the Website on a regular basis in order to check the publication of the most recent and updated General Terms and Conditions.


In the event that any provision of these General Terms and Conditions is deemed illegal, invalid, unenforceable or against the law pursuant to a final judgment by a court of competent jurisdiction, the remainder of these General Terms and Conditions shall be deemed fully effective and valid.

Enjoylive.travel may transfer and/or assign any of its rights under the contract to a third party.

Cancellation Policies

The following cancellation policies apply to all Products unless indicated otherwise in the product description or in the Order Form, in which case these shall supersede what is written in this paragraph

By purchasing package with one single ticket when the caption "In Pairs Only" is specified in the description, the booking cannot be validated. The purchase will be canceled and refunded.

The following penalties apply in the event of a withdrawal after enrolment.

After confirmation of the booking, the costs of tickets and all costs pertaining to the purchase of them cannot be reimbursed.

On the residual sum of the package the following penalties apply:

- 50% up to 30 working days prior to departure

- 75% from the 29th to 11st working day prior to departure

- no reimbursement after these deadlines.

Some services could be subject to different penalties: valid terms and conditions shall be considered according to those reported on the Reservation voucher, if different from the present contract.

Enjoylive Travel s.r.l. will not be held in any way responsible if, after the conclusion of the travel contract, the musical, theatrical or sporting event, or access to the museum, possibly included in the travel package, should be subject to changes compared to the official program (by way of example and not exhaustive: modification of the date, venue or calendar of the event, forfait or replacement of an artist, etc. ...). The customer acknowledges and accepts that events involving the performances of artists (singers, opera concerts, sports, etc. ...) may be subject to change and / or cancellation for reasons beyond the control, respectively, of the organizers and / or Enjoy Travel s.r.l. and therefore, by purchasing the package, the customer declares and agrees to assume the full economic risk (direct or indirect) of cancellation, displacement and / or modification of the event. For these reasons, the customer who intends to withdraw due to the above mentioned variations of the event or who should see the event cancelled for the above reasons, will not be refunded the ticket, nor will any other amount be returned. Furthermore, in case of cancellation of the event by the supplier, Enjoylive Travel s.r.l. will comply with the economic conditions that will be established by the supplier and, if the supplier expressly authorizes the refund of the ticket, once this refund has been made, only the face value of the ticket will be refunded, to the exclusion of any other compensation and/or return.

In accordance with art.10 of law 1084 of 29th December 1977 Enjoylive Travel may terminate the contract, totally or partially, without any compensation in circumstances of force majeure (strikes, cancellations due to adverse weather conditions, threat of war, civil and military disorder, natural disasters, pandemic,  looting, terrorism). These and other  similar  facts constitute a case of force majeure and blame is not attributable to organisers, resellers or tour operators. In such exceptional circumstances any additional expenses suffered by the traveller will not be reimbursed nor can money spent on unfulfilled service obligations be recovered. In addition, Enjoylive Travel is not responsible for any loss of service caused by delays or cancellations to transport by land, air and sea.

Admission tickets to museums, musical, theatrical or sporting events are in no case refundable and the customer must also bear any expenses incurred by Enjoylive Travel s.r.l. for the purchase of the same. No refunds will be granted even in case of no-show or delayed presentation at the event. Some tourist services may be subject to different penalties, which will eventually be communicated in the booking confirmation. In case of withdrawal of the customer after the conclusion of the travel contract, the following conditions will apply. The conditions set forth in this paragraph will apply in case of withdrawal of the traveler for any reason and/or cause (including, by way of example and not limited to, illness of the same, inability to reach the destination due to strike of the transport carriers or for other reasons, adverse weather conditions, restrictions decided by the competent authorities, epidemics, war events, civil and military unrest, riots, disasters, looting, acts of terrorism, etc. ... etc.).

 Travel Interruption

If the customer decides, for any reason, to leave the booked accommodation before the date of departure, Enjoylive Travel s.r.l. cannot be asked for any refund for nights and services not used, unless such refund is expressly authorized and recognized by the services supplier. In this case Enjoylive Travel s.r.l., having received the refund from the hotel, will refund the corresponding amount to the customer.

 Complaints and Denunciations

Any defects in the execution of the contract must be contested by the traveller without delay; in the absence of such a complaint the compensation for damages will be reduced or excluded pursuant to art. 1227 of the Italian Civil Code. The traveler must also - under penalty of forfeiture – send a complaint by registered letter with return receipt, or by pec to esatourmusic.pec@legalmail.it, to be sent no later than ten working days from the date of return to the place of departure.


It is understood that Enjoylive Travel s.r.l. shall be held harmless and indemnified from any question, claim and/or request of the traveler that, due to all the above conditions, does not concern an exclusive responsibility of the latter, but is directly or indirectly related to a fact of the organizer/supplier or derives from causes that can be qualified as extraordinary, unforeseeable and/or force majeure or, in any case, not dependent on Enjolive Travel s.r.l..

 Applicable Law and Jurisdiction

These General Terms and Conditions are governed by Italian law and in particular by Legislative Decree No. 206/2005 on distance contracts and by Legislative Decree no. 70/2003 on certain aspects of e-commerce.

Any dispute, controversy or claim arising from or relating to these Terms and Conditions, or to the breach, termination or validity thereof shall be referred to the Court of Pesaro (PU), Italy, with the exceptions provided for by law.




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